General Computer Use Guidelines
- Follow the user guides for accessing network resources.
- Remember to lock your computer before walking away from your machine, even from home.
- Document printing at home is not authorized, and violates company policy.
- The Electronic Devices Acceptable Use Policy still applies while working remotely.
Having issues logging in? Before calling the IT Service Desk, please complete the following:
- Reset your VDI (should take an average of 5 minutes to complete).
- While your VDI is restarting, check the following:
- Make sure you are operating on the most up-to-date version of Horizon Client (instructions here).
- Verify your computer has the current Windows updates (instructions here).
- Disconnect your Wi-Fi from your computer and reconnect it.
- Power off your modem/router and power back on (note that these may be two separate devices).
- Before remoting in to your VDI or signing on to VPN, run a speed test of your internet speed at: https://www.speedtest.net.
- Reboot your local computer.
Remote Work Standard
All systems should be operating with the following standards for a successful experience:
- Computer specs: CPU 2.0 GHz or higher processor, 2.0 GB RAM (instructions here for locating specs)
- Approved Operating Systems: Windows 10 20H2 or newer, or macOS Catalina (10.15) or newer
- Internet speed results from https://www.speedtest.net should meet these minimums:
If you are regularly having issues with a slow connection or a general poor experience, consider the following options:
- Request a cable from IT to plug directly into your home router.
- Move your computer/laptop physically closer to your router’s location.
- Relocate yourself or your router so that fewer walls, doors, floors, and microwave ovens are in the transmission path.
- Turn off competing Wi-Fi devices during the work day (Firestick, Roku, etc.).
- Request a 5G hot spot from IT to use at home.
- Upgrade to a 5GHz Wi-Fi router to resolve the microwave oven interference issue ($30 on Amazon).
- If your PC or laptop does not support built-in 5GHz Wi-Fi connectivity, buy a 5GHz USB adapter (less than $15 on Amazon).
- Have your internet service provider (ISP) upgrade your cable modem. Newer models have improved bandwidth and speed.
- Upgrade your computer or laptop to a current model for the latest Wi-Fi technology.
- Upgrade to the next ISP tier for improved bandwidth and speed.
Still Experiencing Issues?
If you continue to experience issues or need assistance, please submit a ticket in ServiceNow or call the IT Service Desk at 702-295-1800.